Please find our guidance communication for the March 2024 compliance theme and review assignment to be completed during the month of March 2024.

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Click on the following link to download:

‍CTB March 2024 Guidance notes

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The following drafts are available for your convenience:

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1 Policy Adoption Progress Tracker Draft Template 2024

2 Compliance Risk Management Framework Draft Template 2024

3 Compliance Policy Draft Template 2024

4 CEO Letter of Endorsement Draft Template 2024

5 Compliance Function Organogram Roles & Responsibilities Draft Template 2024

6 Appointment of (ECO) Oversight (Return to CTB) Draft Template 2024

7 Policy to Comply with Licensing Conditions Draft Template 2024

8 Complaints Management Framework (CMF) Draft Template 2024

9 Complaints Handling & Resolution Policy & Procedures Draft Template 2024

10 Customer Compliant Submission Process Draft Template 2024

11 Complaints Management Report Draft Template 2024

12 Conflict of Interest Management Policy Draft Template 2024

13 Conduct to avoid Conflict of Interest Draft Template 2024

14 Monitoring & Evaluation Policy Example Draft Template 2024

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Our best as always,

The CTB Tea