Please find our guidance communication for the March 2025 compliance theme and review assignment to be completed during the month of March 2025.

‍Click on the following link to download:

CTB March 2025 Guidance Notes

‍The following drafts are available for your convenience:

1 Policy Adoption Progress Tracker Draft Template 2025

 2 Compliance Risk Management Framework Draft Template 2025

 3 Compliance Policy Draft Template 2025

 4 CEO Letter of Endorsement Draft Template 2025

 5 Compliance Function Organogram Roles & Responsibilities Draft Template 2025

 6 Appointment of (ECO) Oversight (Return to CTB) Draft Template 2025

 7 Policy to Comply with Licensing Conditions Draft Template 2025

 8 Complaints Management Framework (CMF) Draft Template 2025

 9 Complaints Handling & Resolution Policy & Procedures Draft Template 2025

 10 Customer Compliant Submission Process Draft Template 2025

 11 Complaints Management Report Draft Template 2025

 12 Conflict of Interest Management Policy Draft Template 2025

 13 Conduct to avoid Conflict of Interest Draft Template 2025

 14 Monitoring & Evaluation Policy Example Draft Template 2025

 15 Policy Review Version Control Sheet Draft 2025

Our best as always,

The CTB Team